Big Jo True Value Hardware
1311 Siler Rd.
Santa FeNM 87507
TrueValue.com Projects Paint
        Home      Contact Us        Login       Policies     True Value Rewards      Credit Cards      Departments     Shopping Cart                
 
   Map and Location  Email Us  Phone 505-473-2255  Store Hours

On-Line Policies
Big Jo True Value Hardware Inc.  
  Your cart is empty   
On-Line Policies

Privacy

At Big Jo True Value we are committed to protecting your privacy. We do not sell or rent information about our customers. All information provided to us remains absolutely confidential. True Value will not collect any personal information about you except when specifically and knowingly provided by you.

Like most other websites, Big Jo True Value server automatically tracks certain information about your activity on our websites. This information includes the browser you are using, your IP address and the True Value web pages you visit.

General Terms

Policies on this page allow us to operate in the most effective manner possible, and are for the good of the entire customer base.  All transactions between all customers, and Big Jo True Value Hardware, Inc., whether in the store, phone, fax, email, mail, online, or other means fall under the directive of these policies unless expressly noted on your sales order, and approved by Big Jo True Value Hardware Management. 

  • All new, unused & resalable product returns/exchanges must be made within 30 days of delivery. (please see below for list of non-returnable products)

  • Product damage must be reported within 3 days of delivery.

  • If you have been shorted a product or received an incorrect item you must report this within 3 days of delivery.

  • While a representative from Big Jo True Value may assist you in placing your order, you (the customer) are ultimately responsible for ensuring all information found on your order is correct. It is your responsibility to ensure these products will work for your specific application & to ensure product compatibility.  

  • The following order options are available:

    • Online - The BEST way to place your order!!!

    • Phone - Call (505) 473-2255

    • In Store - Location 1311 Siler Rd Santa Fe NM 87507

Order Processing  and Order Cancellations

We attempt to ship or have every order as quickly as possible, however we cannot guarantee any delivery or pick up times. We notify customers as soon as the item is available for pick.  We will also notify any customers of backorders and out of stock items via email or phone number.  While our personnel may assist you in placing your order, you (the customer) are ultimately responsible for ensuring all information found on your order is correct. It is your responsibility to ensure these products will work for your specific application & to ensure product compatibility.  

Backorder Policy. You will be alerted to product backorders or delivery delays via your order confirmation. This confirmation is emailed to you. If any changes need to be made to your order you must contact Big Jo True Value Hardware within 48 hours. After 48 hours, Buyer shall have no right to order any change or cancel any order without prior written consent and payment all charges and expenses incurred by Big Jo.

Specially fabricated or custom ordered items may not be canceled or returned.

BILLING

If you place an order on our site, we will immediately bill your card or account. We will immediately bill your order regardless of available stock. We do this in order to reserve inventory for your order. Orders are fulfilled in the order they were billed, first in/first out.

Payment Options: The following options are offered for payment

Credit Card (Visa, MasterCard, American Express, Discover) 

Shipping

All orders are assumed to be in store pick ups.  If you would like us to ship out an item to you please note that on your order and a representative will call you with shipping rates.  We also offer low or no cost delivery again please make a note on your order and a representative will call you with the details.

Returns

To return or exchange any product you must follow these steps. Failure to follow these instructions may result additional fees or a denied claim.

1. Contact our customer service department by calling 1-505-473-2255. Once submitted a customer service rep will respond to your case as soon as possible (usually within 3 business days).  

2. Receive an RMA #, any package without one will be refused. 

3. Send the package back fully insured, and properly packaged & re-boxed. Do not write directly on the manufacturer's box. The RMA number must be placed on the outside of the package (please do not place any stickers on the manufacturing box). You have 10 days to return the product once you receive your RMA. After 10 business days your assigned RMA will expire and your case will need be re-evaluated.  

4. A credit for your refund will be issued within 5 days of receipt of the return to our facilities. If returned goods are not received, no refund will be issued